Customer Service

We hope you love shopping with Punky. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping & Delivery

SHIPPING RESTRICTION: DUE TO THE HAZMAT NATURE OF AEROSOL PRODUCTS, THEY WILL SHIP STANDARD GROUND AND DO NOT QUALIFY FOR FREE 2-DAY AIR SHIPPING.

When will my order ship?

Orders placed on Punky.com are processed and shipped from our warehouse within 1-3 business  days. Orders placed after 12:00 PM PST will be shipped the following business day (Business days are  Monday-Friday, excluding holidays).  You will get a shipment notification email with a tracking number as soon as your package ships! We don’t guarantee delivery times, but we do our best to provide accurate estimates.

How much will it cost to ship my order?

We offer FREE 2-Day shipping on orders $36 and over! Your order must be $36.00 minimum, before  taxes & shipping and handling. (Orders shipping to Alaska, Hawaii, Puerto Rico, and any other  non-continental US & military addresses are not eligible for this promotion.) ​Cannot be combined with some coupons and offers.

For orders totaling less than $36, we offer standard ground shipping via FedEx Smartpost:

Continental US: $6.00

We ship to every residential address in the continental U.S., including P.O. boxes, APO, FPO and DPO destinations, Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands and all other U.S. territories. FedEx Smartpost does not pick up packages originating outside of the continental U.S. Shipping addresses in Alaska, Hawaii, Puerto Rico Guam or the Virgin Islands will require an additional charge for standard shipping and delivery. Punky is not responsible for delays in shipping or delivery that are outside of our control. In no event shall Punky be responsible for incidental or consequential damages.

Does Punky ship internationally?

Sorry, but we do not offer international or expedited shipping at this time. Check back soon!

How long will I have to wait for my goodies?

Transit times are typically 2 to 7 business days within the continental US, & up to 15 days for Alaska and Hawaii.


Returns, Modifications, & Cancellation Information

What if I don't love my stuff?

We're sorry to hear you don't love your order! Unfortunately, all sales are final. Due to the nature of our products, we do not offer refunds or exchanges.

Please note: items ordered on Punky.com cannot be returned or exchanged at any of our retail partners. Additionally, Punky Colour, Jerome Russell, Ardell, Water Works, B Sweet, and B Blonde products purchased at any of our retail partners cannot be returned to Punky.com.

Can I change my order after I've placed it?

Unfortunately, we are not able to modify any orders. If you need to change your order, please cancel it and place another order with us.

Can I cancel my order after I've placed it?

If you want to cancel your order, please email us as soon as possible at ​customer@punky.com​. We may be able to cancel your order depending on the time and date it was placed.


PUNKY COLOUR TERMS & CONDITIONS

Last Modified: June 1, 2018

American International Industries ("AII") maintains this website (Punky.com), to permit visitors to learn  more about AII, its business and its products. Please feel free to browse Punky.com for educational, informational and entertainment purposes subject to the following Terms of Use ("Terms") that govern  the use of Punky.com. By using or visiting the site, you agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the site. AII reserves the right to change these Terms at any time, effective immediately upon posting on Punky.com. Please check this page of the site periodically.

TERMS AND CONDITIONS

1. All materials on Punky.com is owned by AII, its affiliates or other third parties from whom AII has received certain legal rights. All materials on this site are protected by copyright and other intellectual property laws. You may not copy, save, download, modify, publish, sell, reproduce, distribute, post, display, transmit or in any way exploit any of the materials on Punky.com. You also agree not to deep-link to the site for any purpose, unless specifically authorized by AII to do so.

2. While AII has made reasonable efforts to include information on Punky.com which is accurate and timely, AII makes no representations or warranties as to the accuracy of such information and, specifically, AII assumes no liability or responsibility for any errors or omissions in the material on this site. Moreover, AII neither warrants nor represents that your use of the information will not infringe the rights of third parties who are not affiliated with AII. YOUR ACCESS TO AND USE OF THIS SITE ARE AT YOUR OWN RISK, AND NEITHER AII NOR ANY PARTY INVOLVED IN THE CREATION, TRANSMISSION OR MAINTENANCE OF THIS SITE SHALL BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES OF ANY KIND ALLEGEDLY ARISING OUT OF YOUR ACCESS OR USE OF THIS SITE, OR YOUR INABILITY TO ACCESS OR USE THIS SITE, EVEN IF AII HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Notwithstanding anything to the contrary contained herein, the material on Punky.com are provided to you on an "AS IS" basis, and specifically WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Please note that some jurisdictions may not permit the exclusion of implied warranties and, as a result, some of the exclusions referenced above may not apply to you. You should check your local laws for any limitations or restrictions which might impact you.

3. You agree that you will not use any robot, spider or other automatic device, process or means to access Punky.com. You agree that you will not circumvent, avoid or defeat any security measures or systems used on the site. AII assumes no responsibility and shall not be liable for any damages to, or any viruses that may infect, your computer equipment resulting from your access to or use of this site, or the downloading of any information from Punky.com.

4. The trademarks, logos and service marks ("Trademarks") displayed throughout the site are registered and unregistered Trademarks of American International Industries and third party licensors. Nothing on this site is a license or permission to use the Trademarks. Misuse of the Trademarks is strictly prohibited, and AII will aggressively enforce its intellectual property rights to the fullest extent of the law, including the pursuit of criminal prosecution whenever and wherever necessary.

5. Descriptions of AII's products contained within the site are not product labeling. You should use AII's products in accordance with the instructions contained on the cartons and labels found on those products in the country of purchase.

6. Internet users located in countries which are subject to U.S. trade embargo laws and regulations are prohibited from accessing this site and are asked to promptly exit the site at this time.

7. Any communication or material transmitted to this site by electronic mail or other means shall be treated as non-confidential and non-proprietary. This includes ideas, suggestions, comments, questions and any other information or data. Anything submitted to AII can be used, reproduced, transmitted, disclosed or published by AII or its affiliates without restriction or compensation.

8. AII has not reviewed all of the sites which are linked to this site. As a result, AII is not responsible for the content of such linked sites and your linking to such sites is at your own risk.

9. AII reserves the right to alter or delete any material from Punky.com at any time. AII further reserves the right to discontinue this site at any time and without notice.

10. These Terms shall be governed by and construed in accordance with the laws of the State of California. In the event of a dispute, you agree to submit to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles, California. Violations of these Terms, including unauthorized use of the site, may be investigated and appropriate legal action may be taken. You understand and agree that in AII's sole discretion, and without prior notice, AII may terminate and block your access to the site. Violating any limitations or terms on the site will be deemed to be a violation of these Terms. You agree that monetary damages may not provide a sufficient remedy to AII for violations of these Terms and you consent to injunctive or other equitable relief for such violations.

11. If you have any questions about these Terms, please contact us by email or regular mail at the following addresses: AMERICAN INTERNATIONAL INDUSTRIES 2220 GASPAR AVENUE LOS ANGELES, CA 90040  (323) 728-2999

Internet Privacy Policy

Punky Colour, a division of American International Industries, has established an Internet Privacy Policy. We would like you, our Web Site visitors, to be aware of our policies regarding the information you share with us on our Website. Listed below are some of our policies regarding this information.

Website Information

American International Industries will not sell any information we gather at our web sites. We collect identifiable information for four reasons: 1. To contact consumers with reminders, updates, and news, 2. To notify winners of contests, 3. To send out brochures etc. via regular mail, and 4. To conduct consumer testing and feedback.

SURVEYS REMINDERS, UPDATES, NEWS!

In various places within the American International Industries Websites, there is an option to subscribe to an E-mail database, which is used to send reminders, updates and hot news pertaining to the web sites. There's always an option to decline the subscription or unsubscribe after receiving the newsletter. E-mail addresses gathered from minors and adults for subscription purposes are used only for this purpose and no other.

Promotion Terms & Conditions

"25% Off: Mood Switch Kits" Offer valid online only on www.punky.com through 11:59 P.M. PST on August 31, 2019. No code required: must purchase both qualifying products to receive discount. Valid on orders shipping within the U.S. Taxes, shipping and handling fees are excluded from any discount. Cannot be combined with some coupons and offers. All items marked "final sale" cannot be returned or exchanged. Merchandise purchased online is not returnable in any of our retail or specialty store partners. Punky Colour reserves the right to modify or cancel this promotion at any time without notice.

Legal Compliance and Security

It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also  disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

Legal Basis For The Processing of Personal Data from EEA Residents:

It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. If you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized as follows: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) lit. (a) of the General Data Protection Regulation (EU) 2016/679 (“GDPR”). If the processing of your personal data is necessary for the performance of a contract between you and us or for taking any pre-contractual steps upon your request, such processing will be based on GDPR Article 6(1) lit. (b). Where the processing is necessary for us to comply with a legal obligation, we will process your data on basis of GDPR Article 6(1) lit. (c), and where the processing is necessary for the purposes of our legitimate interests, such processing will be made in accordance with GDPR Article 6(1) lit. (f).

Your Rights:

We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the  competent data protection authority regarding the processing of your personal data.

COOKIES

On occasion our Web Sites may use Cookies or various types of data collecting techniques to enhance the viewing experience or collect session information. Under NO circumstances is any data tied to any identifiable information such as e-mail address.