Shipping & Returns

We hope you love shopping with Punky. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping & Delivery

SHIPPING RESTRICTION: DUE TO THE HAZMAT NATURE OF AEROSOL PRODUCTS, THEY WILL SHIP STANDARD GROUND AND DO NOT QUALIFY FOR FREE 2-DAY AIR SHIPPING.

When will my order ship?

Orders placed on Punky.com are processed and shipped from our warehouse within 1-3 business  days. Orders placed after 12:00 PM PST will be shipped the following business day (Business days are  Monday-Friday, excluding holidays).  You will get a shipment notification email with a tracking number as soon as your package ships! We don’t guarantee delivery times, but we do our best to provide accurate estimates.

How much will it cost to ship my order?

We offer FREE 2-Day shipping on orders $36 and over! Your order must be $36.00 minimum, before  taxes & shipping and handling. (Orders shipping to Alaska, Hawaii, Puerto Rico, and any other  non-continental US & military addresses are not eligible for this promotion.) ​Cannot be combined with some coupons and offers.

For orders totaling less than $36, we offer standard ground shipping via FedEx Smartpost:

Continental US: $6.00

We ship to every residential address in the continental U.S., including P.O. boxes, APO, FPO and DPO destinations, Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands and all other U.S. territories. FedEx Smartpost does not pick up packages originating outside of the continental U.S.

Does Punky ship internationally?

Sorry, but we do not offer international or expedited shipping at this time. Check back soon!

How long will I have to wait for my goodies?

Transit times are typically 2 to 7 business days within the continental US, & up to 15 days for Alaska and Hawaii.


Returns, Modifications, & Cancellation Information

What if I don't love my stuff?

We're sorry to hear you don't love your order! Unfortunately, all sales are final. Due to the nature of our products, we do not offer refunds or exchanges.

Please note: items ordered on Punky.com cannot be returned or exchanged at any of our retail partners. Additionally, Punky Colour, Jerome Russell, Ardell, Water Works, B Sweet, and B Blonde products purchased at any of our retail partners cannot be returned to Punky.com.

Can I change my order after I've placed it?

Unfortunately, we are not able to modify any orders. If you need to change your order, please cancel it and place another order with us.

Can I cancel my order after I've placed it?

If you want to cancel your order, please email us as soon as possible at ​customer@punky.com​. We may be able to cancel your order depending on the time and date it was placed.