Returns

What if I don't love my stuff?

We're sorry to hear you don't love your order! Unfortunately, all sales are final. Due to the nature of our products, we do not offer refunds or exchanges.

Please note: items ordered on Punky.com cannot be returned or exchanged at any of our retail partners. Additionally, Punky Colour, Jerome Russell, Ardell, Water Works, B Sweet, and B Blonde products purchased at any of our retail partners cannot be returned to Punky.com.

Can I change my order after I've placed it?

Unfortunately, we are not able to modify any orders. If you need to change your order, please cancel it and place another order with us.

Can I cancel my order after I've placed it?

If you want to cancel your order, please email us as soon as possible at ​​. We may be able to cancel your order depending on the time and date it was placed.